Your account might have been hacked if a scammer has stolen your passwords. If you think your account has been hacked This is known as ‘two-factor authentication’. Some sites let you add extra security to your account. Make sure you create a strong password – for example, using numbers and special characters. If you’ve used the same password on any other accounts you should change it there too. If you think your password could have been stolenĬhange your password as soon as possible. Also check your credit score to see if there are applications for credit you don’t recognise. If you think your account details or PIN have been stolenĬontact your bank immediately so they can protect your account.Īfter you’ve told your bank about the scam, keep an eye on your bank statements and look out for any unusual transactions. Tell the police immediately by calling 101. If you transferred money to the scammer in the last 24 hours You could also get an IT professional to check your computer. make sure you update your anti-virus software.let your bank know your financial information might have been stolen.The scammer might have infected your computer with a virus, or stolen passwords and financial information. For example, they might pretend to be from your internet provider and say they need to deal with a technical problem. Sometimes scammers ask to access your computer so they can control it remotely. If you’ve given the scammer access to your computer Read our advice on how to stop nuisance calls and texts. If the scammer comes to your door, calls you, or sends you a message, ignore them, but keep a record of what's happened so you can report it. If you feel threatened, report this to the police immediately by calling 999.
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